Shipping policy

Made-to-order production

SaturnRings jewelry is personalized and made to order. We review the personalization details before production. Complete and accurate personalization is required; an incomplete or ambiguous order may be placed on hold while we contact you.

We aim to dispatch each order within 30 calendar days after payment and receipt of complete personalization details. If we cannot dispatch within that time, we will contact you with a revised dispatch date. You may accept the revised date or cancel the unshipped order for a full refund.

Destinations, rates, and delivery estimates

We ship only to destinations available in Shopify checkout. Available methods, shipping charges, and any carrier-provided delivery estimate are shown at checkout. Delivery estimates vary by destination and are not guaranteed. A carrier transit estimate does not include made-to-order production unless checkout explicitly says that it does.

If you need the order by a particular date, email info@saturnrings.store before purchasing. Do not place a time-sensitive order unless we confirm that the requested timing is realistic.

Tracking and delivery issues

We send a shipping notification only after a valid tracking number is available. If tracking stops updating, a parcel misses the carrier's delivery estimate, or tracking shows delivery but you cannot locate the parcel, contact info@saturnrings.store with your order number. We will investigate with the fulfillment and carrier partners and provide the appropriate resolution when a parcel is confirmed lost or undelivered.

Please review the shipping address at checkout and contact us immediately if it is wrong. An address change is not guaranteed after production or shipping begins.

Duties and import taxes

International orders can be subject to duties, import taxes, or customs charges imposed by the destination country. Unless those charges are explicitly collected at checkout, the recipient is responsible for them.

Cancellations and changes

For cancellation or personalization changes, email info@saturnrings.store within 2 hours of ordering. We will honor the request if production has not started. Because every item is made to order, we cannot guarantee cancellation or changes after production begins. See our Refund Policy for damaged, defective, or incorrect items.