Refund policy
30-day returns for non-personalized products
For ordinary, non-personalized products delivered in Canada or the United States, request a return within 30 days of delivery by emailing info@saturnrings.store with your order number. Items must be unused, in their original condition, with their original packaging and included accessories.
Contact us for authorization and the return address before mailing the item. For change-of-mind returns, the customer pays return shipping. We do not charge a restocking fee. After we receive and inspect the return, we will refund the eligible item price to the original payment method. Original shipping charges are not refundable for change-of-mind returns. This does not affect our responsibility for damaged, defective, or incorrect items below.
Personalized items
SaturnRings name rings and necklaces are made to the personalization details submitted with the order. Correctly made personalized items are not eligible for change-of-mind returns or exchanges after production begins.
For a cancellation or personalization change, email info@saturnrings.store within 2 hours of purchase. We will honor the request if production has not started. If production has started, cancellation or changes cannot be guaranteed.
Damaged, defective, or incorrect items
Contact info@saturnrings.store within 7 days of delivery if the item is damaged, defective, materially different from the personalization submitted with the order, or the wrong product or finish. Include your order number and clear photos of the item, packaging, and shipping label so we can investigate quickly.
If we confirm a production or fulfillment error, we will offer a replacement or refund. SaturnRings covers any return shipping that we require for an approved claim. Do not mail an item to the sender address or any address on the parcel unless we first authorize the return in writing and provide the correct instructions.
A spelling or personalization choice that matches the text and options submitted by the customer is not a production defect. Please review Arabic text carefully and submit it exactly as it should appear.
Lost or undelivered orders
If tracking stops updating, the parcel misses the carrier's delivery estimate, or tracking shows delivery but you cannot locate the parcel, email info@saturnrings.store with your order number. We will investigate with the fulfillment and carrier partners. When a parcel is confirmed lost or undelivered, we will offer a replacement or refund as appropriate.
Refund timing
Approved refunds are issued to the original payment method. After we issue a refund, the bank or payment provider can take additional time to post it. If 15 business days have passed since we confirmed the refund and it has not appeared, contact info@saturnrings.store.
Nothing in this policy limits rights that cannot be excluded under applicable consumer-protection law, including rights relating to goods that are defective or do not conform to the order.